Terms and conditions

Terms & Conditions

Last Updated: October 28, 2025

Important notice: these terms and conditions (“T&C”) constitute a legally binding agreement between the customer and the company. they govern the customer's access to and use of the service, including the purchase and consumption of tokens and the generation of ai video content.

1. INTRODUCTION AND COMPANY INFORMATION

1.1. The Company: The Service is provided by S.A.T.D LTD (hereinafter "the Company" or "it"), a company registered in the Republic of Cyprus under registration number HE 404591, with its registered office at Sokratous, 2 Mesa Geitonia, 4006, Limassol, Cyprus.

1.2. The Service: The Service, accessible at vidtrixia.com, consists of an online platform that enables users to input scripts, prompts, and other content ("User Content") to generate artificial intelligence-powered video content ("AI-Generated Video" or "Output") through a token-based payment system.

1.3. EU Jurisdiction: The Company operates under the laws of the Republic of Cyprus, which is a Member State of the European Union. These T&Cs are subject to the applicable laws of Cyprus and the European Union, including consumer protection regulations.

1.4. Acceptance: By clicking "I Agree," registering an account, purchasing Tokens, or otherwise accessing or using any part of the Service, the Customer acknowledges that the Customer has read, understood, and agrees to be bound by these T&Cs. If the Customer does not agree, the Customer must not use the Service.

2. DEFINITIONS

Company: S.A.T.D LTD

Customer/User: The individual or legal entity accessing or using the Service.

Service: The AI video generation platform provided by the Company.

Tokens: The non-monetary, proprietary unit of value purchased from the Company to execute generation tasks within the Service.

User Content: All data, text, scripts, prompts, images, or files provided by the Customer as input to the Service.

AI-Generated Video: The video, audio, and visual output produced by the Service.

Policy: The separate policies referenced herein, including the Privacy Policy, Return and Refund Policy, and Copyright Policy.

3. Access, accounts, and eligibility

3.1. Eligibility: The Customer must be at least eighteen (18) years of age, or the age of legal majority in the Customer's jurisdiction, to register for an account and use the Service.

3.2. Account Information: The Customer must provide accurate, complete, and current registration information. The Customer is solely responsible for all activities that occur under the Customer's account and for maintaining the security and confidentiality of the Customer's password.

3.3. Suspension and Termination: The Company reserves the right, but is not obligated, to investigate any suspected violation of these T&Cs. The Company may, at its sole discretion, suspend or terminate the Customer's account and access to the Service at any time, with or without notice, particularly if the Company believes the Customer has breached Section 5 (Prohibited Use and Content).

4. Token system and purchases

4.1. Nature of Tokens: Tokens are a form of limited-use service credit, sold as a measurement of the Customer's licensed usage of the Service. Tokens are not currency, money, financial instruments, or redeemable for cash or monetary value.

4.2. Token Consumption: Tokens are deducted immediately upon the initiation of an AI generation request, regardless of whether the final AI-Generated Video is satisfactory to the Customer, provided the Service successfully attempts the generation.

4.3. Pricing and Adjustments: The price of Tokens and the Token cost required for specific Service features (e.g., video length, resolution) are subject to change at the Company's sole discretion. Such changes will not affect Tokens already purchased.

4.4. Non-Transferability: Tokens are tied exclusively to the Customer's account and may not be transferred, sold, exchanged, or assigned to any other party or account.

4.5. EU Right of Withdrawal Waiver (Digital Content):

Waiver Acknowledgment: As the Service involves the supply of digital content (Tokens) and performance (AI generation) not supplied on a tangible medium, the Customer acknowledges that by clicking "Purchase" and confirming the transaction, the Customer explicitly requests the immediate performance of the purchase contract.

Loss of Right: The Customer further acknowledges that the Customer loses its statutory 14-day right of withdrawal from the contract, as provided under the EU Consumer Rights Directive (Directive 2011/83/EU, Article 16(m)), immediately upon the commencement of the service performance (i.e., immediately upon successful purchase and crediting of the Tokens to the Customer's account).

4.6. Refund Policy: All matters regarding returns, refunds, or exchanges of purchased Tokens or fees are exclusively governed by the separate Return and Refund Policy.

5. Prohibited use and content (AUP)

5.1. General Prohibition: The Customer agrees not to use the Service to upload, input, or generate any content, or engage in any activity, that violates any applicable law, these T&Cs, or the rights of any third party.

5.2. Specific Prohibited Content: The Customer explicitly agrees not to generate, upload, or process any User Content or AI-Generated Video that:

- Violates the intellectual property, privacy, or publicity rights of others.

- Promotes or depicts illegal acts, violence, self-harm, hate speech, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or age (consistent with EU standards).

- Is defamatory, obscene, pornographic, or sexually explicit, particularly involving minors.

- Constitutes unauthorized deepfakes, impersonation, or deceptive content designed to mislead or cause real-world harm.

- Contains viruses, malware, or other malicious code designed to interfere with the Service.

5.3. Liability for User Content: The Customer is solely responsible for all User Content and the resulting AI-Generated Videos produced under the Customer's account. The Company does not review all User Content and is not liable for any content generated by the Customer.

6. INTELLECTUAL PROPERTY AND LICENSES

6.1. User Content Ownership: The Customer retains all intellectual property rights the Customer holds in the User Content the Customer provides to the Service.

6.2. License to Company (Input): By submitting User Content, the Customer grants the Company a worldwide, non-exclusive, royalty-free, perpetual, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, and distribute that User Content only for the purposes of operating, improving, and developing the Service, including training and refining the underlying AI models.

6.3. Ownership of AI-Generated Video (Output):

Grant of Rights: Subject to the Customer's full compliance with these T&Cs and provided the Tokens used were validly purchased, the Company grants the Customer a perpetual, worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, distribute, display, and perform the resulting AI-Generated Video for any legal purpose, commercial or non-commercial.

Limitation: This grant of rights does not extend to the underlying AI models, software, or the Company’s proprietary technology used to generate the video.

6.4. Company IP: All intellectual property rights in the Service (excluding User Content and the final Output licensed to the Customer), including the software, AI models, website, logos, and trademarks, are and shall remain the exclusive property of the Company.

6.5. Temporary Storage of AI-Generated Video:

Storage Limit: The Company stores AI-Generated Videos generated by the Customer for a limited, temporary period only. The purpose of this temporary storage is solely to allow the Customer sufficient time to review and download the Output.

Deletion: The Company reserves the right to automatically and permanently delete any AI-Generated Video from its servers after a period of 30 days from the date of generation.

Customer Responsibility: The Customer acknowledges and agrees that it is the Customer's sole responsibility to download and secure copies of all AI-Generated Videos before this deletion period expires. The Company assumes no liability for any loss of data, output, or content resulting from the deletion of files under this policy.

7. DISCLAIMERS AND LIMITATION OF LIABILITY

7.1. Service "As Is": The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2. Content Quality Disclaimer (AI Specific): The Company makes no warranty that the AI-Generated Videos will meet the Customer's expectations, be error-free, or be legally acceptable for every jurisdiction. The Customer is responsible for ensuring the Output complies with all local laws before use.

7.3. Limitation of Liability: To the maximum extent permitted by the laws of the Republic of Cyprus, the Company, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from: (i) the Customer's access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service.

7.4. Cap on Liability: In no event shall the Company’s total cumulative liability to the Customer for all claims related to the Service exceed the total amount the Customer paid to the Company for Tokens in the six (6) months immediately preceding the event giving rise to the claim.

7.5. Indemnification: The Customer agrees to defend, indemnify, and hold harmless the Company, its affiliates, directors, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt (including legal fees) arising from: (i) the Customer's use of and access to the Service; (ii) the Customer's violation of any term of these T&Cs; or (iii) the Customer's violation of any third-party right, including without limitation any copyright, property, or privacy right.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1. Governing Law: These T&Cs shall be governed and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions.

8.2. Exclusive Jurisdiction: The Customer agrees that any claim or dispute arising out of or relating to these T&Cs will be subject to the exclusive jurisdiction of the competent courts located in Nicosia, Republic of Cyprus.

8.3. EU Consumer Dispute Resolution (ODR): As a service provider operating within the EU, the Company informs the Customer that disputes regarding online purchases may be submitted to the European Commission’s Online Dispute Resolution (ODR) platform. The platform can be accessed via: https://ec.europa.eu/consumers/odr/. The Company's email address for ODR purposes is: info@vidtrixia.com.

9. MISCELLANEOUS

9.1. Entire Agreement: These T&Cs, together with the Policies referenced herein, constitute the entire agreement between the Customer and the Company concerning the use of the Service.

9.2. Changes to T&Cs: The Company reserves the right to modify or replace these T&Cs at any time. If a revision is material, the Company will provide at least thirty (30) days' notice prior to any new terms taking effect. By continuing to access or use the Company's Service after those revisions become effective, the Customer agrees to be bound by the revised terms.